Terms and Conditions

The terms that govern your use of memory.education and the coaching and training services you book with us.

1. Agreement to These Terms
2. Our Current Services
3. No Guarantee of Availability of Future Offers
4. Intellectual Property
5. User Representations
6. Prohibited Activities
7. Bespoke Services and Individual Agreements
8. Minors
9. Payments
10. Cancellation, Refunds, and Consumer Rights
11. Technical Requirements
12. Services Management
13. Modifications and Interruptions
14. Disclaimer
15. Limitation of Liability
16. Responsibility for Misuse
17. User Data
18. Electronic Communications
19. Governing Law
20. Dispute Resolution
21. Changes to These Terms
22. Contact

These Terms and Conditions govern the use of memory.education and the coaching and training services of the Memory Development Center brand, operated by Bohdan Rudenko.

This summary gives the key points. The numbered sections below contain the full text, and they govern.

What do we offer? Educational website content, one-to-one memory coaching, live group training, corporate training, and Mastergroup support where your group-training ticket includes it. Coaching and group training are taught live, in real time and two-way.

When do these Terms apply to a booking? When we provide them before the contract is concluded and you agree to their application. Individually agreed terms take priority, and mandatory statutory rights remain unaffected.

How do you pay? Individual coaching is invoiced and paid by bank transfer. For any other service, the accepted payment methods are stated before booking.

Are sessions recorded? No. Live sessions are not recorded and replays are not provided. You may not record sessions without our prior explicit written permission.

What if you miss a group session? If you miss a group session for reasons on your side, we do not provide a voluntary refund or a private replacement lesson. Your statutory rights remain unaffected.

Can you withdraw or cancel? Your statutory consumer rights are not excluded. Unless you expressly request an early start, we begin only after the 14-day withdrawal period has ended.

Do we guarantee results? No. We deliver the agreed service; numerical examples of memorization performance are not guaranteed individual outcomes.

Which law applies? German law. Mandatory consumer protection rights that apply to you remain unaffected.

These Terms and Conditions govern your access to and use of memory.education and related services offered by the Memory Development Center brand, operated by Bohdan Rudenko, Großenhainer Str. 98, 01127 Dresden, Germany (“we”, “us”, “our”).

Email (preferred contact route): info@memory.education. Business phone: +49 3501 7794990.

These Terms apply to a booked service when we provide them before the contract is concluded and you agree to their application. The Acceptable Use Policy applies to paid-service restrictions on the same basis: its dated version must be supplied with these Terms before you agree. The versions accepted for your booking apply; later website updates do not replace them. Individually agreed terms take priority, and mandatory statutory rights remain unaffected. Submitting an inquiry or application does not, by itself, book a paid service.

The site currently provides:

• educational and informational website content;
• contact, inquiry, and request forms;
• bespoke one-to-one memory coaching and related live online services where we expressly agree to provide them;
• live group memory training;
• corporate inquiry and bespoke training services;
• Mastergroup support for eligible group-training participants, as described in the relevant offer.

Individual coaching and group training use real-time, two-way teaching: you can speak with the trainer and ask questions during the live sessions. Availability, dates, session numbers, fees, and included support are set out in the offer or agreement for the particular service. A bespoke corporate offer must identify the teaching, materials and support it includes.

From time to time, we may publish, reopen, revise, pause, or discontinue offers. We are not obliged to maintain any particular future program, format, date, or product unless we expressly confirm it in a specific written offer or agreement.

We own or control the intellectual property rights in the site content and in our educational materials, including text, graphics, branding, layouts, training materials, explanations, exercises, and related content, unless otherwise stated.

Subject to these Terms, the Acceptable Use Policy where agreed, and your service agreement, you may use the site and materials properly provided to you for your own learning. You may apply the techniques you learn in your work or study. Corporate training agreements may permit additional use. This permission does not transfer ownership of our materials or permit their resale or redistribution.

You may not, without our prior explicit written permission:

• copy, republish, sell, license, distribute, or commercially exploit our materials;
• make or distribute audio, video, or screen recordings of live sessions;
• share restricted session links, training materials, or protected content with third parties;
• use our materials to create competing commercial offerings.

You may share links to our public webpages. These restrictions do not exclude uses permitted by law.

You represent that:

• information you provide to us is accurate and current;
• you have legal capacity to enter into binding arrangements, or a parent/legal guardian acts for you where required;
• you will use the site and services lawfully;
• you will not misuse the site, our forms, or our services.

You must not:

• use the site for unlawful, fraudulent, abusive, or misleading purposes;
• interfere with the operation or security of the site;
• extract protected content in breach of applicable law or use automated requests that interfere with site availability;
• impersonate another person;
• attempt to gain unauthorized access to systems or content;
• submit malicious code, spam, or harmful material;
• harass, intimidate, or abuse us or other participants;
• make or distribute audio, video, or screen recordings of live sessions without prior explicit written permission;
• share materials, access links, or other protected resources in breach of these Terms.

Some services, especially one-to-one coaching, minor-participant arrangements, and custom programs, may also be governed by a separate written offer, invoice, or bespoke agreement.

The agreement for your service identifies the teaching and support we undertake to provide, the service period, the fee, and the payment arrangements. Numerical examples of memorization performance are not guaranteed individual outcomes. Your progress depends in part on participation and practice. This does not limit our obligation to deliver the agreed service or any express commitment made in your individual agreement.

For group training and individual coaching, there are no independent lessons or required study beyond the live sessions. Between-session practice is optional, with no fixed homework-time requirement. Presentations and short guidance recap techniques taught live and help you practise them. Questions about what you have learned are answered on request within the teaching and support arrangements included in your offer.

Where a separate written agreement exists, it applies together with these Terms. Individually agreed terms take priority over these standard Terms; mandatory statutory rights remain unaffected.

For individual coaching with a paid trial, you sign the programme agreement before the trial and have an option not to continue afterwards. The trial and continuation provisions in your written agreement govern the trial fee, any credit towards the programme price, and how to exercise that option. The option not to continue and your statutory withdrawal rights are separate.

After the trial, we send a follow-up asking whether you wish to continue. Please reply by email within 48 hours to help us arrange the next steps. We arrange further sessions and issue the invoice for the next programme payment under the agreed payment schedule after you confirm continuation. Silence does not count as confirmation. If you choose not to continue, the agreed trial fee applies, subject to your statutory rights.

Where your group-training ticket expressly includes Mastergroup support, it includes one live group Zoom meeting per month for eligible past participants while Bohdan Rudenko personally runs the Mastergroup programme. The purpose is to answer questions and practise the techniques after training. It does not include unlimited individual coaching, private appointments, or a guaranteed individual result. Participation is voluntary, and live sessions are not recorded.

This describes the included group support, rather than a promise of uninterrupted availability for the participant’s lifetime or a replacement trainer. We will notify eligible participants through the contact details used for their booking if a meeting needs to be rearranged or if we cannot continue operating the programme. In that notice we explain the effect on their included support and any applicable replacement, refund or settlement. Ending or interrupting support does not automatically forfeit prepaid fees. Any change to an existing participant’s contractual entitlement remains subject to their agreement and applicable law; posting revised Terms does not remove an earlier commitment.

Group training is open to participants aged 16 or older. For a participant under 18, a parent or legal guardian books the place as the contracting client.

Where a participant is a minor, the parent or legal guardian is the contracting client unless we expressly agree otherwise in a legally valid written arrangement. The parent or legal guardian is responsible for consent, payment obligations, and contract administration.

Individual coaching is handled through manual approval, invoicing, and bank transfer. The accepted payment methods and payment schedule for any other service are stated before booking.

No future payment method is guaranteed unless it is actually made available.

If payment is due under an agreed invoice or written arrangement and remains unpaid, we may postpone delivery, suspend scheduling, or decline further work until payment issues are resolved.

Your statutory rights under applicable consumer law are not excluded by these Terms.

Current service arrangements may involve:

• bespoke scheduling,
• individually agreed service periods,
• separate written offers or invoices,
• separate cancellation or termination terms in a bespoke agreement.

Please also see our Cancellation & Withdrawal Rights. Any additional commercial cancellation terms stated on a specific offer page, invoice, or bespoke written agreement apply only to the extent permitted by mandatory law.

Applicable statutory termination rights and any resulting settlement or return of unused prepayments remain available. The absence of an additional voluntary refund does not exclude these rights.

Where we provide live online services, you are responsible for your own equipment, internet access, and basic ability to use the required communication tools. We are not responsible for failures caused by your own hardware, software, or connectivity.

Live sessions are not recorded and session replays are not provided. Attendance at the agreed live sessions is therefore important.

If you miss a scheduled group session for reasons on your side while we make it available as agreed, we do not provide a voluntary refund or a private replacement lesson. Any Mastergroup support included in your ticket remains available under its agreed terms. Your statutory rights, including any legally required refund or credit, remain unaffected. If we cancel the session, the separate trainer-cancellation policy in our Cancellation & Withdrawal Rights applies.

We may, in our reasonable discretion:

• monitor the site for misuse,
• refuse or restrict access where these Terms are violated,
• remove harmful submissions or messages,
• pause or stop a service where safety, legality, or operational necessity requires it.

Measures affecting a paid service must be proportionate and consistent with the agreement and applicable law. Where a breach can be remedied, we normally explain the issue and allow a reasonable opportunity to remedy it; serious abuse or a security threat may require immediate protective action. Suspension or termination does not automatically forfeit prepaid fees.

We may change, suspend, or discontinue site content or service descriptions at any time. The site may also be unavailable from time to time for technical or operational reasons.

Changes to the website or operational interruptions do not by themselves cancel our obligations under an existing booking. Any rearrangement, termination or settlement of that booking remains subject to the agreement and applicable law.

The Disclaimer explains the educational nature of the site and services and preserves our agreed service obligations and mandatory rights. Educational content is provided for informational and educational purposes only and does not constitute medical, psychological, or therapeutic treatment.

Nothing in these Terms excludes liability where exclusion is unlawful, including liability for intent, gross negligence, injury to life, body, or health, or other mandatory statutory liability.

Liability otherwise follows applicable law. A technical interruption or a third-party service failure does not by itself remove our obligations for a booked service.

You remain responsible under applicable law for unlawful conduct and breaches of your contractual obligations. These Terms do not impose a separate blanket indemnity or require you to pay losses for which you are not legally responsible.

Our Privacy Policy explains our handling of personal information. You remain responsible for the accuracy of the information you provide to us.

Communications, notices, invoices, confirmations, and other records may be provided electronically where lawful. Before you agree to a paid booking, we email you the offer with the dated Terms and the Cancellation & Withdrawal Rights notice, including the model withdrawal form, attached as PDFs. We send you the applicable dated Acceptable Use Policy with the Terms before you agree. Your individual coaching agreement confirms that sessions take place live online via Zoom with direct real-time interaction and are not recorded.

For a consumer distance contract, we send you a confirmation of the agreed contract content by email or PDF within a reasonable time after conclusion and before we start any service, including the first session or a paid trial. We include the required pre-contract information unless we already sent it to you in a form you can retain before conclusion. A payment receipt or link to a changeable webpage alone is not a complete contract confirmation.

You can request an early start by ticking the separate box in the agreement or by an express email request, with the acknowledgement explained in our Cancellation & Withdrawal Rights. Without that request, we begin only after the 14-day withdrawal period has ended. Accepting these Terms alone is not an early-start request.

These Terms are governed by the laws of Germany, excluding conflict-of-laws rules to the extent permitted by law. Mandatory consumer protection rights that apply to you under applicable law remain unaffected.

You may contact us at info@memory.education so we can try to resolve a concern directly. This is voluntary and is not a prerequisite to formal proceedings or exercising any right.

If we cannot resolve a consumer-contract dispute directly, we will tell you in writing which consumer dispute-resolution body is competent, its address and website, and whether we are willing or obliged to take part in that procedure.

Where legally permissible, the place of jurisdiction is our place of business in Germany. This does not deprive consumers of mandatory rights they may have under applicable law.

We may update these Terms for future bookings. The updated version will be identified by the revised “Last updated” date. A website update alone does not change the terms of an existing service contract.

Bohdan Rudenko
Memory Development Center / memory.education
Großenhainer Str. 98
01127 Dresden
Germany
Email (preferred contact route): info@memory.education

Business phone: +49 3501 7794990