Cancellation & Withdrawal Rights

Your statutory right to withdraw from a contract for our live coaching or training, how to exercise it, and how withdrawal differs from ordinary cancellation.

1. General Note
2. Withdrawal Period
3. How to Exercise Withdrawal
4. Effects of Withdrawal
5. Services Already Started
6. Full Performance of Services
7. Booking and Payment
8. Commercial Cancellation Terms
9. Model Withdrawal Form

This notice explains statutory consumer withdrawal rights for live coaching and training services arranged through memory.education by distance means, such as email. It also distinguishes withdrawal from ordinary scheduling and cancellation arrangements.

Mandatory statutory rights and any more favourable individually agreed rights remain unaffected.

This summary gives the key points. The numbered sections below contain the full text, and they govern.

Do you have a right of withdrawal? As a consumer who concludes a contract for our live coaching or training exclusively by distance means, such as email, you normally do, unless a specific statutory exception applies.

How long do you have? 14 days from the day the contract is concluded. The period does not start before you receive the required information about your withdrawal right.

How do you withdraw? Send us a clear statement of your decision, for example by email or post. You may use the model withdrawal form, but it is not compulsory.

What happens to your payment? We reimburse the payments received for that contract no later than 14 days after we receive your withdrawal statement, using the same payment method and without a fee.

What if sessions have already started? Without your express request, we start sessions only after the 14-day withdrawal period has ended. If you request an early start and then withdraw, you pay a proportionate amount for the service delivered up to that point.

Can you cancel a group booking for a refund? We do not offer an additional voluntary cancellation right. If we cancel a group session, we offer a replacement date, and if you cannot attend it, we refund the cancelled, undelivered part of the training. Statutory rights remain unaffected.

For a consumer contract for our live coaching or training concluded exclusively by distance means within an organised distance-sales arrangement, you have a statutory right of withdrawal unless a specific statutory exception applies. A consumer is a natural person acting predominantly outside their trade or independent professional activity.

The notice below covers those service contracts. Statutory rights under other applicable rules, including the Fernunterrichtsschutzgesetz where it applies to a particular offer, are not excluded.

You may withdraw without giving a reason within 14 days from the day the contract is concluded. The period does not start before you receive the required information about your withdrawal right. Where that information is not properly supplied, the statutory maximum period is normally twelve months and fourteen days from contract conclusion.

To withdraw, send us a clear statement of your decision, for example by email or post. Sending the statement before the withdrawal period expires is sufficient to meet the deadline.

You may use the model withdrawal form at the end of this page, but it is not compulsory.

Contact for withdrawal:

Bohdan Rudenko
Memory Development Center / memory.education
Großenhainer Str. 98
01127 Dresden
Germany
Email (preferred contact route): info@memory.education

Business phone: +49 3501 7794990

If you withdraw, we will reimburse the payments received for that contract without undue delay and no later than 14 days after we receive your withdrawal statement. We will use the same payment method you used, unless you expressly agree otherwise. We will not charge a reimbursement fee.

You do not have to agree to service delivery during the withdrawal period. If you expressly request an early start and we have properly informed you of your withdrawal right and the compensation consequences, you must pay a proportionate amount for the service delivered up to the time you tell us that you are withdrawing. That amount is calculated in relation to the agreed total service and price; if that price is disproportionately high, the market value of the service delivered is used.

For individual coaching, we attach the Terms and this notice, including the model withdrawal form, as PDFs to the offer email for you to read before accepting. The agreement describes live online Zoom sessions with direct real-time interaction and no recording. You can request a start within the withdrawal period by ticking the separate early-start box in the agreement or by email. If you do not expressly request an early start, we start sessions only after the 14-day withdrawal period has ended. Payment, booking a date, or attending a session does not by itself replace that request and the required information.

After you conclude a consumer distance contract, we send you the agreed contract content by email or PDF within a reasonable time and before we begin any service, including a paid trial. We include the required pre-contract information if you have not already received it in a form you can retain. A link to a changeable webpage alone is insufficient.

For a paid service, your withdrawal right expires on full performance only if, before performance begins, you expressly consent to an early start and acknowledge that the right will expire when we have fully performed the contract. Any additional legal requirements for the particular contract also apply.

Completion of one session does not mean full performance of a contract covering further sessions or support. For individual coaching, the programme agreement is signed before the paid trial and includes an option not to continue afterwards. That contractual option is separate from statutory withdrawal; completing the trial alone does not establish that your statutory withdrawal right has expired.

• Individual coaching is arranged through manual approval, a written agreement, invoicing and bank transfer.
• For group training, payment and booking arrangements are stated in the offer before you book.

The Terms and Conditions explain our services and booking arrangements.

Ordinary cancellation, rescheduling, no-show, or termination arrangements are communicated as part of the relevant offer or agreement before you book. They are separate from statutory withdrawal. A cancellation charge or trial arrangement does not override your statutory rights.

For group-training bookings, we do not offer an additional voluntary right to cancel for a refund, either before the first session or after training begins. We do not offer a voluntary satisfaction or money-back guarantee unless one is expressly included in your written offer. A change of mind does not create an additional voluntary refund right; any applicable statutory rights remain available.

If you miss a scheduled group session for reasons on your side while we make it available as agreed, we do not provide a voluntary refund or a private replacement lesson. Session recordings and replays are not provided. Any Mastergroup support included in your ticket remains available under its agreed terms. Statutory rights, including any legally required refund or credit, remain unaffected.

If we cancel a group session, we will offer a replacement date. If you cannot attend that replacement, we will refund the amount attributable to the cancelled, undelivered part of the training.

These provisions do not affect statutory withdrawal or termination rights, any resulting settlement or return of unused prepayments, rights arising from a failure to supply the agreed service, or any more favourable right agreed for your booking. They do not mean that payment is never refundable. The availability and financial consequences of statutory termination depend on the particular contract and applicable law.

If you want to withdraw from a contract, you may copy and send the following:

To: Bohdan Rudenko, Memory Development Center / memory.education, Großenhainer Str. 98, 01127 Dresden, Germany, info@memory.education

Business phone: +49 3501 7794990

I/we hereby give notice that I/we withdraw from my/our contract for the supply of the following service(s):

Ordered on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if sent on paper):

Date: